FAQ

Wet felting is one of the oldest textile techniques there is. Loose wool fibres are laid out by hand and worked with warm water, soap and pressure until they bind into one strong, seamless fabric. Every pattern and motif on our bags is created in the wool during this process, not printed or sewn on afterwards.

Yes. Because each bag is made entirely by hand, colours, patterns and texture vary slightly from piece to piece and from the photos. Measurements can also differ by a small margin. These variations are the mark of genuine handmade work.

Every OZEN Studio bag is made from 100% merino wool, sourced from New Zealand, Australia and China. Merino fibres are exceptionally fine and soft, which lets them bind tightly during felting into a dense, durable fabric that holds its shape.

Our Studio Bags fit a 13" laptop alongside your everyday essentials. Dimensions for every bag are listed on its product page.

Wool naturally resists light moisture, so a short shower is no problem. Avoid soaking the bag, and if it does get wet, let it dry at room temperature, away from direct heat.

No. Where a bag can be paired with an additional strap, you'll find the option directly on its product page.

You can pay by card (Visa and Mastercard), Apple Pay, Google Pay or Klarna.

Please contact us as soon as possible at hello@ozen.se with your order number. If your order hasn't been shipped yet, we'll do our best to help.

We ship to Sweden, all EU countries and Norway.

Orders placed before 12:00 (Swedish time) on a working day are shipped the same day. Later orders, and orders placed at weekends or on public holidays, ship on the next working day.

After that, delivery usually takes 1 to 3 working days within Sweden, 2 to 7 working days within the rest of the EU, and 2 to 5 working days to Norway, plus any time needed for customs. You'll receive a tracking link by email as soon as your order ships.

Not within the EU. For orders to Norway and other countries outside the EU, local import VAT and fees may apply on arrival. See our shipping policy for details.

Yes. You have 21 days from receiving your order to request a return. The bag needs to be unused, with its tags and in the original packaging. Customers in the EU also have a statutory 14-day right of withdrawal. A flat return shipping fee of 150 SEK is deducted from your refund.

To start a return, email us at hello@ozen.se and we'll send you a return label. Please don't send anything back without contacting us first. Full details are in our return and refund policy.

Please contact us straight away with your order number and photos of the damage. Return shipping is free for damaged, defective or incorrect items, and we'll make it right.

Spot clean gently, never machine wash, and store your bag stuffed and away from direct sunlight. Our care guide covers everything in detail.